Property type
Several properties, and one place to look.
A management company's problem is rarely one property; it is telling which of six has a problem this month without opening six dashboards. Each property keeps its own pages, team and figures, and the themes guests keep raising can be read across all of them together.
Where the pieces go
The same two pieces every property gets, put where this kind of property's guests actually stop. Each one opens the page it always opens.
the tile (hub version)
Opens Guest Hub
The same placement at every property, by the door
the tile (hub version)
Opens Guest Hub
Wherever a property runs an offer
the tile (review version)
Opens Reviews
On each property's reception counter
the check-in gift
Opens Guest Hub
At check-in, at every property
What you would be looking at
One panel from the dashboard, with figures invented for a property like yours. Every figure GoTouch shows is a count of something that happened or a value you set.
A mention is a phrase in a review. Positive and negative are the rating that guest gave — not a reading of their words.
- 22 positive · 3 negative
Staff
“The front desk remembered our name on day two.” - 14 positive · 6 negative
Breakfast
“Breakfast was busy at nine but the coffee was good.” - 4 positive · 9 negative
Check-in wait
“Check-in took forty minutes with two people ahead of us.” - 6 positive · 7 negative
Room condition
“The room was clean but the bathroom is dated.”
Questions we get from hotel groups & management companies
Can we compare properties?
By theme, yes: the phrases guests keep raising, with each theme's positive and negative split and the sentences behind it, read across the properties you have. That is what the themes page does, and it is live.
Does one property's team see another's?
No. A person is a member of the properties you add them to and sees nothing outside them; the account above them is where a portfolio is read.
Do all our properties have to look the same?
No. Each property has its own wording, its own sections, its own finishes and its own offers. What they share is the account and the way the figures are counted.
What do you promise about comparing figures?
Only what is counted. Taps, requests, offers claimed and redeemed, and themes from reviews. Nothing is modelled, projected or scored, and we will not rank your properties for you.
Everything else is on the questions page.
See it on a real tile, in your own building.
We plan the pieces around how your property is laid out, not the other way round.